The kind of team this fits: a marine cargo and hull insurer, roughly 90 claims a month, direct and broker channels.
The morning before
Ninety claims a month, a nine day median to a settlement recommendation, and most of them end up escalated to an adjuster who's re-reading the same survey report a junior handler already read the week before.
Image, the morning beforeA photo or illustration of what this looks like today, before any of this runs.
How this could run
Not a feature list. The actual sequence, from the moment the case lands to the moment someone signs it.
- 01
Cargo loss and salvage get assessed from the documentation
Survey and salvage evidence is evaluated as it arrives, not queued for review.
- 02
Liability and P&I exposure get checked automatically
Coverage and defence checks run against third party liability without waiting on a specialist's calendar.
- 03
A settlement strategy arrives ready for review
Instructions and strategy are drafted for adjuster sign-off, not built from a blank page.
Image, inside Zen StudioScreenshot of a Zen Studio canvas configured for a workflow like this one.
What doesn't change
An adjuster still reviews every settlement strategy before it goes out. What arrives is a draft worth reviewing, not a decision already made.
What this could mean
Illustrative, based on the shape of a workflow like this one. The real number depends on the case, the team, and how it's configured.
9 days → 2 hoursClaim intake to settlement recommendation
75%Claims settled without adjuster escalation
Image, inside Zen PilotScreenshot of the Zen Pilot dashboard or explainability panel for a run of this workflow.
Where this lives in the platform
For a marine claims manager, a workflow like this starts as a conversation with Zara, describing the process in plain language and getting a first draft of the team back in the same session. Zen Studio is where engineering opens that draft, sets the guardrails node by node, and versions it before it goes live. Zen Pilot is where it actually runs, and where anyone can watch a case move through it in real time, node by node, with the reasoning attached.
