Marine Insurance Claims Automation
Whether damage happens at sea, port, or warehouse, Zentis AI reconstructs the claim journey to determine liability, compliance, and rightful settlement.
Zentis AI transforms marine claims handling into a streamlined, consistent, and documentation-driven process.
Marine claims involve complex documentation—survey reports, shipping records, packing lists, and cargo manifests—that require careful manual review. Adjusters must verify voyage details, packaging compliance, and cause-of-loss conditions, often cross-checking multiple systems. This leads to slow assessments, high dependence on expert judgment, and potential inconsistencies. Fraud indicators like manipulated documents or mismatched timestamps are difficult to detect manually, increasing exposure in high-value cargo claims.
Zentis AI orchestrates automated
document validation, damage evaluation,
and policy matching.
A Claims Intake agent extracts structured data from invoices, bills
of lading, and survey reports. A Policy Matching agent checks voyage
conditions, coverage limits, and exclusions. A Damage
Assessment agent analyzes images and descriptions to classify loss type
and severity. A Fraud Detection agent reviews metadata, voyage
timelines, weather logs, and historical claim patterns to flag anomalies. A
Claims Adjudication agent calculates payable amounts based
on policy terms and past cases, while a Communication agent shares
real-time updates with stakeholders.
Expected Impact
50–70% faster marine claims resolution
Increased fraud detection accuracy
Reduced document review time for adjusters
Higher efficiency in managing high-value cargo losses
More consistent and objective claim assessments
